HOSPITALITY SERVICES

The biggest obstacles owners and managers have when asking for help are cost and interference.

Cost? We will be upfront when quoting you how much help we feel is required and what you can achieve in the given time frame. With the added benefits we bring to the table we strongly believe and have a track record of costing less than the savings we pass on and the sales we drive.

Interference? It’s your business at the end of the day and we will not be there forever (unless you want us to). We will help your business flourish by investing time in training managers and staff, helping and listening to them as they know the most about the business.

OPERATIONAL EXCELLENCE

Our analysts will dive into all aspects of your business from the analytical to the environmental, from company culture to standard operations and help you to increase sales and reduce overheads and running costs. 
We incorporate GP analysis, order systems, wastage analysis, stock control, supplier reviews, sales mix/offering, pricing strategy, marketing schemes and promotional activity. If we can reduce 1% off 10 of your operating costs and boost sales by 10% through upselling and product knowledge/sales technique training that’s a 20% shift.  
We have a proven track record of more than this.
An often overlooked aspect of businesses: risk assessments, fire risk assessments, SOP’s, health and safety plans, cleaning programmes, opening & closing procedures are all business-critical measures. From your compliance diary to your customer feedback and marketing data capture, we can help you take control of your business.  
 We’re experts at how to run a safe venue, how to obtain a license initially or implementing changes to secure the continuation of existing licenses. Concentrating on the 5 main factors heat, male to female ratio, music policy, door policy/dress code, alcohol awareness we advise on procedures to implement these and adhere by.  With monthly audits to annual assessments, the paperwork and feed-back is provided for all to help shield your business from mismanagement to ambulance chasing solicitors.
Sick of paper? The old ways? Let us help you make your business paperless with full GDPR compliance. We can support you with everything from app based ordering systems, compliance checks from your mobile phone and website development. We have all the tools you need for your digital revolution.

CREATIVE

So, you’ve had your Big Idea, what next? Our team is experienced in opening a number of venues and can work with your budget to achieve your goals. The extensive service incorporates a large number of aspects from staff recruitment, sourcing suppliers, training, menu writing, budgeting, forecasting, managing the launch and nurturing your new business.
Revamping your offering is a great way to reignite interest from existing, former and potential new customers. Depending on the type of business you are depends on the frequency we would advise a change of menu be it seasonal or annually. The extent to which you change is entirely up to you but identifying the need to continue to move the offering forward rather than letting competitors pass you by is the first step. Our award winning food consultants and bar specialists can help implement a new menu that fits your business needs.  
Wether you’re launching a new concept or updating a current offering we can help you with every aspect of development and implementation. Wether that be menu writing and pricing, costing dishes/drinks in line with GP expectations or training the menu into your kitchen or bar staff.
Identifying what your Business is all about with a mission statement is the best place to start, now you need to develop brand standards, and implement them. This is the crucial role of the management team in any business as the team below them won’t be able to effectively complete their role unless the correct direction is given to them.  
The manager of your venue conducts the tone of your venue and if they are passionate, knowledgeable, hardworking and effective the rest of the staff should be well drilled in the standards expected. We work on Brand understanding, communication skills, systems and standard operations to improve efficiency and we also have a train the trainer course for them to develop their teams.

RESOURCE MANAGEMENT

Informative trade sheets, P&L and cash flow, F&B trackers, Staffing COS and productivity sheets are just a few of the vital elements of a successful business. We want to give you control of your business by presenting you with checks and controls that give you the information you need to make the best decisions.
This facility can often be overlooked however there are a number of reasons larger companies carry these out. Your accountant or P& L should identify your GP over the course of the financial year however by then the horse has well and truly bolted. A more regular snapshot of your profitability will help identify areas of losses, theft, high wastage, staff consumption and enhance areas of strength. We will not simply hand you a figure and walk away until the next time. We will provide an in depth analysis of our findings while counting the stock along with assessing the procedures in place to manage it and ways to drive your profitability.
A good business needs good suppliers. We can offer reference checked, reliable, cost efficient supplier sourcing. Our relationship with suppliers over the years has lead to us receiving preferential discounts which small independent businesses wouldn’t be able to receive on their own. Our team can analyse your outgoings and let you know if you are getting the best price and if so great but more than likely you may not be getting the best deal. Every item on your P&L is scrutinised in order to drive your outgoings down and push your operating profit.  
We are constantly comparing prices from the area’s and the UK’s top suppliers in order to deliver the best price to you.